Tasks with an owner
Assigned by skill, area and branch, with the whole thread.
AI Technical Workforce for Industrial Suppliers
Sell more. With the same team.
Peaking answers every customer on the channel they wrote from, builds the right solution across thousands of products, and proposes the valid alternative when what they asked for is not there. The sale is left ready to bill. In seconds, not the next day.
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+70companies across Latin America
run on Peaking
run on Peaking
The technical quoting bottleneck in industrial distribution
01What happens today in your commercial operationLet me look into it.
I do not know that line.
Let me ask engineering.
I will quote you tomorrow.
I have to key it into the system.
The person who knows is not always there.
What they know can be.
Your customer is still waiting at the counter.
Waiting on engineering
More business.
Less busywork.
Less busywork.
Selling more should not cost more work. With Peaking, every new customer is paid for with revenue, not with hours from your most capable people.
02What it reads
Your customer sends it however they can.
By email, by phone, by text or through your site chat, even at midnight: a photo of the part, three words, a note from purchasing, a hundred line requisition or a voicemail from the plant floor. Peaking works out what they need and answers on the same channel.
TextImage · IMG_4471.jpg
Pressure gaugeBottom connectionNext to a valveText3 messages
Northern IndustrialPurchasing
morning7:46
need nitrile gloves7:47
size L about 200 for tomorrow7:48
EmailRequest for quote
Northern IndustrialPurchasing
SubjectQuote for the packaging line
Good morning.
Can you quote me 6 pillow blocks for a 1 7/16 shaft, and 4 A-68 V belts?
They are for the packaging line. I need pricing today to send it up for approval.
Thanks.
EmailRFQ-0412.pdf · 9 pages
Request for quoteRFQ-0412 · Apodaca plant
Page 1 of 9| Part number | Description | Qty | |
|---|---|---|---|
| 6205-2RS | Deep groove ball bearing | 24 | Read |
| 22215 EK | Spherical roller bearing | 4 | Read |
| not stated | Pillow block, 1 7/16 shaft | 6 | To confirm |
| A-68 | V belt, A section | 10 | Read |
| 2-221 NBR | O-ring, nitrile 70 | 50 | Read |
| 3/4 NPT | Ball valve, stainless steel | 8 | Read |
| L-100 | Flexible coupling, hub | 2 | To confirm |
| EP2-400 | Multipurpose grease, cartridge | 24 | Read |
| 6310-ZZ | Deep groove ball bearing | 12 | Read |
TextVoicemail · 0:38
0:38
What they saidHey, I need the same seal from the pump from the line three, the the one we changed in March, but now in Viton, because the the other one swelled up.
PhoneInbound call · 02:14
Northern IndustrialMaintenance
02:14CustomerThe conveyor belt on the packaging line broke on us.
PeakingHow wide is it, and what is the distance between centers?
CustomerSix hundred millimeters, about forty feet. I need it this week.
Emailflange_4in_drawing.pdf
What is in that messageIn seconds- Part
- Dial pressure gauge
- Connection
- Bottom, threaded
- Installation
- Pump lineNext to a valve
- Condition
- Clouded glass, damaged dialReplaced as a unit
- Missing
- Pressure range
To confirm
Peaking asks the customer for it
- Part
- Nitrile glove
- Size
- L
- Quantity
- 200 piecesTwo boxes of 100
- Urgency
- For tomorrow
- Line items
- Two, in the same email
- Part
- Pillow block1 7/16 shaft
- Second line
- V belt, A sectionA-68, 4 pieces
- Application
- Packaging line
- Urgency
- Pricing the same day
To send up for approval
The buyer cannot move without it
- Document
- Request RFQ-0412Apodaca plant, maintenance purchasing
- Line items
- 126 read
- In catalog
- 122 identifiedBy part number or by description
- To clarify
- 4 line items
To confirm
No brand, or an incomplete dimension
- Part
- Mechanical seal
- Equipment
- Line 3 pump
- Reference
- The same one from the March orderFound in that customer history
- Material
- Viton elastomer
- Reason
- The previous one swelledChemical incompatibility with the fluid
- Part
- Conveyor belt
- Dimensions
- 600 mm wide12 m between centers
- Application
- Packaging line
- Delivery
- This week
- Conversation
- Peaking asked for the dimensionsOn the same call
- 1Part
- Weld neck flange
- 2Size
- 4 inch, class 150
- 3Material
- ASTM A105 forged steel
- 4Bolt pattern
- Eight ¾″ holes
- 5Quantity
- 12 piecesFrom the drawing title block
Quote readyGauge and mounting accessories
$1,240.00Quote readyTwo boxes of 100 gloves, size L
$6,980.00Quote readyPillow block and V belt, both lines
$4,310.00Quote ready122 of 126 lines quoted
$318,400.00Quote readyViton mechanical seal, with its kit
$8,760.00Quote ready600 mm belt, 12 m between centers
$48,600.00Quote readyTwelve weld neck flanges, 4″ class 150
$9,540.0003What comes out
The same answer, whoever picks it up.
Today what your customer gets depends on who happens to be free and how busy they are that day.
Tuesday, 10:40 amYour usual specialist answers.
Your customer gets
We have it. A-68 belt, A section, 10 pieces. Quote and spec sheet attached.
UnchangedYour customer never finds out who was on. And they should not have to.
Complexity
belongs to us.
belongs to us.
Several brands share your shelf and each one names the same thing differently. What crosses to what, and under which condition it still qualifies, is almost never written down: it lives with whoever has been at the counter for years. That is the work Peaking does.
04Asks and decides
From the whole catalog to the quote created in your ERP
Understood
Found
Quoted
Written
Ready
Understood.Found.Quoted.Written.Ready.
From the drawing, the PDF, the voicemail or the message. If something is missing, it asks.
It rules out what does not qualify, requirement by requirement, and knows why.
With your pricing, your discounts and your real availability.
Created in your ERP, with its own number.
Ready for the customer. Now, not tomorrow.
Answering is easy. Being right is not.When there is no certainty, it asks. If the doubt remains, the case goes to your specialist with everything it already gathered.
PeakingConversation in progressCustomer · Email
Peaking asksWhat runs through the tunnel, and what temperature does it hold?
Customer55 lb cases. Around 175 °F.
600 mm12 m between centersbake oven55 lb cases175 °F
High temperature belt, 600 mm12 m · vulcanized splice
$48,600
Lagged drive pulleyPer working tension
$21,350
High temperature bearingsSet for the drive train
$6,480
Flexible couplingTo the existing gearmotor
$3,920Total before tax$80,350
Quote createdNumber S-04821Send to customer
From the whole catalog to one answer
The request arrived in one line. The answer comes out of the whole catalog, not out of what somebody happens to have in mind.
- 47,239products in your catalog
- 312are 600 mm wide
- 41hold 175 °F continuous
- 9carry 55 lb per case
- 3are in stock today
- 1complete solution
Standard PVC beltRuled out: loses strength above 160 °F
Watch it decide on your catalog.Peaking arrives at the session already running on your products. You see what it asks, what it rules out and what it quotes.
05What it handles
Where Peaking starts working.
Peaking starts in the area that moves your number the most, and extends from there. These are where we almost always begin.
Each one starts with what the previous one already learned.
And the restSee all
06Where it fits
It fits what you already sell.
Your product line, because each one takes different knowledge to complete a request. And your system, because that is where your pricing and your availability live.
Your product line
What arrives
What Peaking delivers
Your system
No ERP? Peaking works the same on HubSpot, Zoho or your spreadsheets.See your system
Your system stores and configures. Peaking interprets.
07Operations
A conversation comes in. Assigned work goes out.
What needs a person reaches the right one, with all the context. The rest goes out resolved.
Today inbox
Resolved end to end0
Assigned to your people0
Opportunities that create themselves
When buying intent shows up, with an owner and history in your CRM.
Customers who come back
Segments by inactivity and campaigns by email and text.
What they ask for and you do not have
Out of stock requests, urgencies and complaints, recorded.
- Your rules first. Pricing, margins and terms from your system, always.
- Everything visible. Every conversation and proposal is recorded.
- Your data is yours. An isolated environment for your company.
Your people keep the work that needs judgment.
08Results
Where they were, and where they are now.
Industrial distributors already running this way. How they worked before, and which number they move now.
Water treatment
The night question waited for morning.
1,512quotes createdBiotarRead the story
Fire protection
Every line on the list got translated by hand.
$27.8 Min quotes createdMIYARead the story
Conveyor belting
The rep hung up in order to run the numbers.
$4.07 Mbuilt by the salespeople themselvesMEXBELTRead the story
Protective equipment
Look the product up before you can answer.
1,500customers served per month, with the same teamFORZA EPPRead the story
Replacement partsRight product.
Right now.
Right now.
The right part number, even when the customer asks for it by the name they use on the floor.
Complete solutionsNever guess
when it matters.
when it matters.
Every component checked against the application before it reaches the customer.
Built in San Francisco, for the commercial operation of an industrial distributor. Your team does not grow, but your capacity to sell does. Every request is handled in full, on the channel it came in on, with your catalog and your prices. What waits today for someone to free up stops waiting.
About usWhat would your number be?Peaking arrives at the session already running on your catalog, and that is where the first number worth moving gets defined.
Thousands of products.Your customer needs one answer.Now.You've got this.
The right product. Right now.
See it on your own operation. Peaking arrives at the session already running on your catalog, so you see the result.