Twenty line items. One complete answer.
Peaking reads the twenty line requisition, finds every line in your catalog and sends the whole quote back, without it passing through three people.
Your operation is in here somewhere.
The MRO profile shows up in the shape of the request, not in the size of the catalog.
And it grows every time a customer asks for something you did not stock. No one person knows all of it.
Requisitions fifteen or thirty lines deep, each line from a different family, and the customer wants one quote back.
The person asking has a machine down. The urgency is hours, and whoever answers first takes the order.
You compete on having it and on answering, not on being the cheapest line on the sheet.
A twenty line list is not one search. It is twenty.
Each line has to be understood, located in the catalog, checked for size and material, verified against stock and priced for that customer. Times twenty, with three lines that are not clear enough to price at all.
What usually happens is the quote goes out half done: fifteen lines priced, five to follow. The customer gets half an answer and asks somebody else about the five that are missing. That is how a house account turns into a split order.
The list goes back complete.
What stops happening when the request does not start from a blank page.
Every line that can be resolved comes back resolved, with that customer price and real availability. There is no second quote promised for tomorrow.
If a line arrives without a dimension, the question goes out in the same thread, not three hours later when your rep finally opens it.
What reaches them is assembled. Their time goes into deciding and closing, not into looking things up.
The judgment of whoever knows the most is available at any hour, including the weeks that person is on vacation.
What happens to the twenty lines.
The same list that goes out half done today, start to finish.
- 8:12 amArrivesThe full requisition comes in, not one line of it.
Sending over the maintenance requisition, 22 lines
Customer · 8:12 am - 8:13 amAsksThe three incomplete lines get asked about now.
Three lines came through without a size. Can you confirm the shaft diameter?
Peaking · 8:13 am - 8:21 amAnswersThe list comes back whole, not in two deliveries.19 lines in stock3 with a qualifying alternateThat customer pricingNothing pending
- 8:24 amQuotesOne quote, not a promise for tomorrow.Quote requisition 22 lines.pdfComplete, on that customer price list
- 9:40 amCollectsThe order is written and paid.
SO-3942Paid online - ·What changesYour inside sales team picks up advanced work. Their time goes into closing, not into looking things up.
The operation that looks the most like yours.
MIYA distributes fire protection supply, and the shape of the work is the same as yours: a broad catalog, requests that arrive as lists, and technical documentation that has to be gathered before anyone can quote anything.
Over the measured window, 483 requests arrived with a list and 2,123 lines were processed against the catalog. The request goes back complete, not half done.
The product changes. The way the work moves is the one you already know.
Outside micrometer
In MRO the same request can land in five different product families, and the measurement decides which one. A thousandth of an inch changes the line.
Where it connects, line by line.
You've got this.
Peaking shows up to the session already working with your own catalog, so you see it on your part numbers instead of on an example.