
You are on the calendar.
The invitation is on its way by email. Send one real request ahead of the session: the harder it is for your team today, the more the session is worth.
Two things that help.
Neither is required. Both make the session concrete.
Forward us a real one. A list, a photo, a description with no part number.
Whoever runs the counter and whoever owns the system. Forty five minutes with both beats two calls.