More accounts. The same people.
FORZA EPP serves 1,500 customers a month with the same team and without changing who talks to them. Its people come in on work already done.
What the same team was able to serve.
customers served per month with the same technical judgment, at any hour
FORZA EPP channeltimes the standard sheet reached the customer without anyone going to find it
in protective equipment, that sheet decides the purchaseproduct lookups the team no longer had to do by hand
plus 148 requests that arrived as listsAlmost nobody wants to start by changing everything.
FORZA EPP had a channel that worked and a team handling it. What they were looking for was not to replace those people: it was to take off their plate the part that slowed them down, without touching the relationship with the customer.
That is the most common scenario when a distributor evaluates this kind of tool, and it is a legitimate way to start: without betting the whole operation on the first month.
The same team, a different starting point.
The rep opens the catalog and looks up the product every time a request comes in.
The product arrives found: 420 lookups run inside the channel the team was already handling.
The standard sheet gets located in a folder and attached by hand.
289 documents delivered to the customer without anyone going to get them.
A multi line list gets reviewed one line at a time before anyone can answer.
148 list requests processed before the person comes in to reply.
The quote gets keyed in at the end of the day, if there is time.
It ends up created in the ERP, on work that used to not fit in the day.
The customer keeps talking to the same person.
Most outbound messages are still written by the FORZA EPP team. What moved is the work behind them.
A way to start without betting the operation.
Coexistence is a real configuration, not a lesser one.
Peaking prepares, they answer. The customer keeps talking to the same person they always did.
There is no handover of the relationship. What is handed over is the work of searching, verifying and assembling.
Once the team sees which work disappeared, the conversation about how far to take it becomes concrete instead of theoretical.
How it was measuredProduction data audited as of September 23, 2026, with test traffic excluded before counting. This story measures coexistence: most outbound messages are still written by the FORZA EPP team. FORZA EPP is a Mexican distributor running on its own system.
Where this applies.
You've got this.
Peaking shows up to the session already working with your own catalog, so you see it on your part numbers instead of on an example.