Email
The thread with the attachment
A spreadsheet, a PDF takeoff, a scanned requisition. It gets read, not filed for later.
Channels
However they reach you, Peaking answers.
Email, phone, text, your website chat and your portal, in one inbox. Peaking reads what arrives on each one and answers on the same channel, with the same technical judgment.
However they reach you
Where your customer asks is where they buy.
Nobody changes channel to place an order. They order where they already are.
Phone
The call and the voicemail
What the counter fields all day, including the voice note left from a truck.
Text and web
The photo from the job
A nameplate, a worn casting, your site chat and your portal form.
What it looks like
A photo, a voicemail, a quote.
A typical maintenance thread, from the photo of the part to the payment link.
CustomerEmail
Morning, we blew this pillow block on line 2. Need 4.
That is a pillow block with a 1 1/2 inch bearing. We have 6 on the shelf. Do you want it quoted with the bearing included?
0:28Yes, and add two V belts the same as the ones in the other photo.
Sending the quote as a PDF with the 4 pillow blocks and the 2 V belts. You can pay online from the link.
- Understood
It is clear which part it is, even with no brand visible.
- Found
Availability and price come out of your catalog.
- Quoted
The PDF lands in the same thread, on that customer price list.
- Written
The opportunity has an owner and the order is ready to collect.
See it run on your own catalog.Peaking shows up to the session already working with your products, so you see the result before you decide.
One inbox
Your whole customer, in one place.
The thread from March and the call from this morning belong to the same account.
- One history per customer
Whatever channel it came in on, it hangs off the same account with its quotes and its orders.
- No handoff loses context
When a person takes over, they take over with everything that was already gathered.
- Nothing sits unread
What arrives at eleven at night is answered at eleven at night, not triaged at eight.
- Your rules per channel
What gets answered on its own and what always goes to a person is your call, per channel.
Your customers will not change how they ask. They should not have to.
Related
From the conversation to the sale.
Preguntas
Questions about the channels.
Do we have to move our customers to a new channel?
No, and that is the point. Peaking works on the channels your customers already use. Asking a maintenance buyer to install something in order to place an order is how you lose the order.
Does it handle phone calls?
It handles what comes out of them: the voicemail, the message your counter takes, the follow up email. The call itself stays with your people, where it belongs.
What about WhatsApp?
Supported, and it matters if you sell into Mexico or Latin America, where it is the main channel. For a domestic US operation it is usually email, phone and text that carry the volume.
Can it read a PDF takeoff or a spreadsheet?
Yes. The attachment is read the way a person would read it, line by line, and what is missing on a line gets asked about in the same thread.
You've got this.
Peaking shows up to the session already working with your own catalog, so you see it on your part numbers instead of on an example.